Customer Service is provided by ViaSource with a phone calls answered with enthusiasm by a properly trained group of dedicated agents according to the script and training protocols or can include email and/or text. Multichannel customer service is increasingly popular and ViaSource can provide email, chat and SMS/text customer response as called for.
We adapt to your methodology and continually refine and improve on tasks we are entrusted with….
- Solutions that empower your company. Enjoy the freedom and flexibility to focus on iterative improvement of your core competencies while we handle calls, chat, emails and texts from your customers.
- Your choice of onshore at-home agents, near shore at home and in center agents, and in 2021, offshore agent solutions. Pricing is often a critical part of the outsourcing equation and ViaSource offers each prospective customer multiple options to make the decision more straight forward.
- Geographically dispersed agent populations can be dynamically applied to precisely align with your unique business specifications. Tier 1 calls can be answered in a low cost location while Tier 2 and 3 customer service calls can be answered in another location allowing for a greater depth of product knowledge and company awareness.
“I came away thinking this company has honed a process that is customer-centric, puts a high value on customer experience, fast and easy ramp and will be adaptable as the relationship develops. “